Caradigm
6/2012 – present
Senior User Experience Designer

Caradigm is a Population Health company formed in 2012 as a joint venture between Microsoft and GE. The Microsoft Health Solutions group (HSG) transitioned to this venture.

At Caradigm I have had the opportunity to work on applications for both desktop and Mobile, Ui for the Platform, as well as IT tools for deployment.

My primary area of expertise is Product Design; defining the requirements, establishing the workflows and Information Architecture, applying the Visual Design layer and usability testing. Collaboration across teams, from Product Management to Development, brought this work through several release cycles. In addition, I developed the Style Guide, Pattern Library and CSS model for the Mobile space.

It has been both challenging and profoundly rewarding to bring big data to end users in a way that allows them to better manage the health of patients.

Microsoft (HSG) HealthVault
12/2008 – 6/2012
Senior User Experience Designer

Collaborated with PM and developers to drive the best user experience for devices and the end to end connected user experience across HealthVault (HV), HealthVault Connection Center (HVCC), and partner applications including UX lead for International (en-US,AU,CA,GB.  de-DE. nl-BE. fr-FR,CA,BE.  zh-CN, es, it-IT).

HealthVault Connection Center (HVCC)

• Collaborated to drive the integration of health devices into Windows 8 including:
  • Creation of primary scenarios and personas to target new Windows device interactions.
  • Creation of story sketches and wireframes for these scenarios.
• UX lead on HVCC. My role included:
  • Contributing to release planning, defining the feature sets, and simplification of the application.
  • Designing and creating the wireframes, the use cases, and the user flow diagrams, prototyping, writing the UX spec, and driving the design through development including copy, visual design and management of front end developer.
  • Designing, writing and developing quick start guides and other collateral for print and web.

   

  HealthVault (HV)

  • Provided IA services to features across the site.
  • Served as the UX point person on Direct Messaging feature to allow users to communicate directly and securely with health care providers.
  • UX point person for partner sites including review and creation of guidelines and templates.

   

  Platform

  • Managed team of designers and developers on common controls for use across products including a comprehensive style guide
  • Provided IC contribution to development of personas and key features.

   

  Usability

  • Provided overall project management for all my tests.
  • Created the Usability test plan and protocol including goals, task flows, story boards and scripts, participant screener definitions and prototypes for these tests.
  • Defined personas used for recruiting, Windows planning and marketing assets.
  • Drove and managed the Longitudinal study for the E2E use of devices with HV including onsite interviewing and documentation.

   
   
  

  Intrepid Learning Solutions
  6/2006 – 10/2008
  Product Design Consultant

  Provided Product Design Consultant services for web based training products, supplied level of effort estimates and statements of work, contributed to the design, development and production efforts on all products, and managed the implementation of two Learning Content Management Systems (OutStart Evolution and Eedo). Clients included Manpower, Autodesk, National City Bank, Boeing, Deloitte and Touche and Microsoft.
   
   
  

  Filter
  6/2005 – 11/2008
  Product Designer

  Provided User Experience expertise and Program Management/Project Lead skills in the areas of Product Design, Usability and User Interface Design for several groups at Microsoft including MSIT, MS Sales, MS Services, MSN, SMSGR and CSMO. This included conducting user interviews and gap analysis of existing and new tools (primarily Smart Clients and Web Based Portals) to improve work flow including the Contract Concession Tool, SPBG Portfolio Tracker, Services Unified User Experience, EPR, the new Sales Portal (Frontier), RAPID Client, RAPID Report Generator and RAPID Web Portal. Based on research results I created user interface prototypes, wireframes, redlines and final design for the above tools.
   
   
  

  Arkitek Studios
  7/2004 – 5/2005
  Product Manager

  Collaborated on the overall business planning, schedule and budget for a small business focused on 3D animation, web development, and museum exhibits for science and technology worldwide including cost and time estimates for all proposals, strategic planning for business expansion and increased ROI through efficiency measures and extended revenue streams. Provided product management and producing expertise towards the development and completion of all projects including contract negotiations, RFP responses and SOW documentation. In addition I managed the schedule and resources for all web based projects, including design, development, Flash based animations and user interfaces providing hands on development as needed for Flash animations, design (web and print) and code implementation. I provided research validation for science related content to insure accuracy of information, primarily in the field of micro-biology, with industry experts.
   
   
  

  Microsoft Learning
  2/1997 – 7/2004
  Product Design Manager

   

  Product Design Manager 8/2003 – 7/2004

  • Managed and drove the creative direction, product design, production, and user experience of MS Learning online products, including platform, viewers, and content with a strategic input into the design and development of new products and technologies
  • Contributed to three-year planning for Microsoft Learning as part of the leadership team in the areas of product planning, capacity and fiscal planning with a focus on reducing costs and time to market
  • Worked cross-group on design and development towards shared content resources across all MSLearning products
  • Represented MS Learning on the Microsoft Brand virtual team
  • Provided design and art direction for the launch on MScom of e-Learning on the Element K platform, including web, platform, shell and content design for the Premium and Standard products

   

  Product Designer 11/2002 – 8/2003

  • Created all UI and design for the Microsoft E-Learning Library including content and viewer
  • Shipped 40+ collections including those for Software Assurance for both the knowledge worker and IT Pro audiences
  • Produced the HTML and CSS code base for use in the creation of these titles via XML, streamlining the code base to create scalable and extensible production modes
  • Participated as the representative for Microsoft Press online for the Microsoft brand working group
  • Collaborated with the development, test, and content team to provide templates and specs for vendor production

   

  Senior Design and Production Manager 8/2000 – 11/2003

  • Managed the Design and Production Teams, 4 direct reports who managed 7 additional resources plus vendors
  • Collaborated with other managers in Dev, Test, Program Management, Marketing, Product Planning and Editorial
  • Created Information Design and UI specifications for all products
  • Evangelized the team and worked on co-development efforts with product groups and other design teams at Microsoft
  • Developed and Prototyped new content delivery strategies and technologies
  • Shipped 5 new engines including MELL (10 collections) and over a hundred and fifty titles
  • Produced the HTML and CSS code base for use in the creation of these titles via XML
  • Won the Brandon Hall Award (Bronze) for Windows 2000 SBSI

   

  Design and Production Manager 2/1997 – 8/2000

  • Built and managed the media production team of 15 people to produce interactive titles
  • Collaborated on building a vendor model and managed the media creation these vendor’s produced
  • Provided design for all products (new and in production) and supervised the implementation
  • Shipped 20+ titles and released the first simulation based engine
  • Won 3 Brandon Hall Awards for the SBSI series; Gold, Silver and Bronze

   
   
  

  Film – LA (IMDb)
  4/1981 – 12/1990
  Production Designer

  Designed 20+ films, 30+ music videos, and numerous commercials, won best Art Direction for Whiter Shade of Pale and several of the films I designed won awards at both festivals and the Academy. This included management and direction of the art direction, set decoration, construction, prop, wardrobe and special effects teams (12-100+ people) and the budget for all Design functions (budgets in excess of 1 million dollars with a reputation for consistently coming in on budget and time).

  Feature Films including: Pow Wow Highway, The Blue Iguana, The Allnighter, Static, Club Life (King of the City), American Drive-In, Hard Rock Zombies, Ghoulies, Repo Man, The Ratings Game, Private School, The Lost Empire, Space Raiders, One form the Heart, Frances, Hammett, Nickel Mountain, Android, Roar

  Music Videos including: Stevie Wonder, Oingo Boingo, Tears for Fears, Love and Money, The Judds, Klimaxx, Eddie Murphy, Alabama, Procol Harum, Jack Wagner, John Par

  Commercials including: Estee Lauder, L’Oreal, Nestle Quick, Numero Uno Pizza, Budweiser, Chevrolet

 

EDUCATION

Art Institute of Seattle: Seattle-United States-WA, Double major: Animation and Multimedia, AA 6/1996
University of California: Los Angeles-United States-CA, Film, 1980-1982
Whitman College: Walla Walla-United States-WA, Double major: Art and Philosophy, 1976-1979

 

VOLUNTEER COMMUNITY SERVICE

Over 10 years teaching in the classroom, primarily Art, ages 1 – 12